[Official] Login Problems

[Beezer32]

username: brian86mcss@hotmail.com
login: brian86mcss@hotmail.com

Cannot download client. Get error about not being registered.

Received email from Snailgames with alpha key


Thank yo

[k8faust]

Email: wunluv@gmail.com
Account: k8faust
Description:

Enter Game launches the client, then immediately crashes just as it appears on-screen.

From the trace.log:

Code: Select all

[2014-03-20 19:30:03.062] Load module FxTool.dll at address 0x10E00000
[2014-03-20 19:30:03.068] Load module FxEditor.dll at address 0x10100000
[2014-03-20 19:30:03.072] Load module FxNet2.dll at address 0x10600000
[2014-03-20 19:30:03.087] Load module FxGui.dll at address 0x10200000
[2014-03-20 19:30:03.093] Load module FxRender.dll at address 0x10800000
[2014-03-20 19:30:03.101] Load module FxTerrain.dll at address 0x10C00000
[2014-03-20 19:30:03.105] Load module FxSpecial.dll at address 0x10B00000
[2014-03-20 19:30:03.117] Load module FxWorld.dll at address 0x10F00000
[2014-03-20 19:30:03.123] Load module FxSound.dll at address 0x10900000
[2014-03-20 19:30:03.145] Load module FxGameLogic.dll at address 0x03120000
[2014-03-20 19:30:03.149] Load module FxModel.dll at address 0x023A0000
[2014-03-20 19:30:03.154] Load module FxModelAdv.dll at address 0x025A0000
[2014-03-20 19:30:03.158] Load module FxPackage.dll at address 0x10700000
[2014-03-20 19:30:03.181] Load module FxPhysics8.dll at address 0x027A0000
[2014-03-20 19:30:03.185] Load module FxVideo.dll at address 0x02360000
[2014-03-20 19:30:03.193] Load module FxMaterial.dll at address 0x03B20000
[2014-03-20 19:30:03.199] Load module FxMovie.dll at address 0x026D0000
[2014-03-20 19:30:03.216] Load module FxGfxUI.dll at address 0x03DE0000
[2014-03-20 19:30:03.220] (CDllManager::Load)repeat function name
[2014-03-20 19:30:03.220] util_widestr_as_string
[2014-03-20 19:30:03.220] E:\Games\Black Gold Online\Install\bin\FxGfxUiLogic.dll
[2014-03-20 19:30:03.220] Load module FxGfxUiLogic.dll at address 0x02530000
[2014-03-20 19:30:03.220] enable low fragmentation heap
[2014-03-20 19:30:03.391] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.391] E:\Games\Black Gold Online\Install\res\map\obj\desktop.ini
[2014-03-20 19:30:03.391] E:\Games\Black Gold Online\Install\res\map_obj_other.package
[2014-03-20 19:30:03.391] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.391] E:\Games\Black Gold Online\Install\res\map\obj\desktop.xml
[2014-03-20 19:30:03.391] E:\Games\Black Gold Online\Install\res\map_obj_other.package
[2014-03-20 19:30:03.472] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0000.tga.tx
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.472] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0001.tga.tx
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.472] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0002.tga.tx
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.472] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0003.tga.tx
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.472] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.472] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0004.tga.tx
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.473] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0005.tga.tx
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.473] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0006.tga.tx
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.473] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0007.tga.tx
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.473] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0008.tga.tx
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.473] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0009.tga.tx
[2014-03-20 19:30:03.473] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.473] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0010.tga.tx
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.474] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0011.tga.tx
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.474] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0012.tga.tx
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.474] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0013.tga.tx
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.474] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0014.tga.tx
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.474] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0015.tga.tx
[2014-03-20 19:30:03.474] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.474] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0016.tga.tx
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.475] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0017.tga.tx
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.475] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0018.tga.tx
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.475] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0019.tga.tx
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.475] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0020.tga.tx
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.475] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0021.tga.tx
[2014-03-20 19:30:03.475] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.476] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0022.tga.tx
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.476] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0023.tga.tx
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.476] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0024.tga.tx
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.476] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0025.tga.tx
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.476] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0026.tga.tx
[2014-03-20 19:30:03.476] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.476] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0027.tga.tx
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.477] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0028.tga.tx
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.477] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0029.tga.tx
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.477] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0030.tga.tx
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.477] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map\tex\bump_g2mx\seabump0031.tga.tx
[2014-03-20 19:30:03.477] E:\Games\Black Gold Online\Install\res\map_tex_other.package
[2014-03-20 19:30:03.499] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.499] E:\Games\Black Gold Online\Install\res\obj\monster\index.ini
[2014-03-20 19:30:03.499] E:\Games\Black Gold Online\Install\res\obj_monster_fb.package
[2014-03-20 19:30:03.500] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.500] E:\Games\Black Gold Online\Install\res\obj\monster\index.ini
[2014-03-20 19:30:03.500] E:\Games\Black Gold Online\Install\res\obj_monster_monster_a.package
[2014-03-20 19:30:03.502] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.502] E:\Games\Black Gold Online\Install\res\obj\monster\index.ini
[2014-03-20 19:30:03.502] E:\Games\Black Gold Online\Install\res\obj_monster_monster_h.package
[2014-03-20 19:30:03.504] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.504] E:\Games\Black Gold Online\Install\res\obj\monster\index.ini
[2014-03-20 19:30:03.504] E:\Games\Black Gold Online\Install\res\obj_monster_monster_s.package
[2014-03-20 19:30:03.506] (PackFileSys::LoadConfig)file already exists
[2014-03-20 19:30:03.507] E:\Games\Black Gold Online\Install\res\obj\monster\index.ini
[2014-03-20 19:30:03.507] E:\Games\Black Gold Online\Install\res\obj_monster_monster_other.package
[2014-03-20 19:30:03.543] (PackFileSys::LoadConfig)max origin size 22369748 compressed size 9216762
[2014-03-20 19:30:03.711] NVIDIA GeForce GTX 760, 4318, 4487
[2014-03-20 19:30:03.712] TotalVideoMemory = 4027.6875
[2014-03-20 19:30:03.712] TotalAgpMemory = 3808.974609375
[2014-03-20 19:30:03.712] vendor_id = 4318
[2014-03-20 19:30:03.712] device_id = 4487
[2014-03-20 19:30:03.712] limittype = 2
[2014-03-20 19:30:03.712] MaxOcclusionQueryCount = -1
[2014-03-20 19:30:03.718] enter_type:0
[2014-03-20 19:30:04.028] (DeviceCaps::GetSupportPhysX)support physx
[2014-03-20 19:30:04.054] load gui resource begin...
[2014-03-20 19:30:04.090] load gui resource end
[2014-03-20 19:30:04.103] (AnimationTrackBaseGroup::LoadFromFile) load xml failed
[2014-03-20 19:30:04.103] Animation\bchpwarnf.anim
[2014-03-20 19:30:04.103] (CreateAnimTrackBaseGroup) load animation track file failed
[2014-03-20 19:30:04.103] Animation\bchpwarnf.anim
[2014-03-20 19:30:04.103] (AnimationManger::AddAnimationBaseFromFile) AnimationBase init failed
[2014-03-20 19:30:04.103] bchpwarnf
[2014-03-20 19:30:04.103] (AnimationTrackBaseGroup::LoadFromFile) load xml failed
[2014-03-20 19:30:04.103] Animation\bchpwarnr.anim
[2014-03-20 19:30:04.103] (CreateAnimTrackBaseGroup) load animation track file failed
[2014-03-20 19:30:04.103] Animation\bchpwarnr.anim
[2014-03-20 19:30:04.103] (AnimationManger::AddAnimationBaseFromFile) AnimationBase init failed
[2014-03-20 19:30:04.103] bchpwarnr
[2014-03-20 19:30:04.195] (CEntFactory::Create)class FxMsg not found
[2014-03-20 19:30:04.196] Time Func Pos Begin QueryPerformanceCounter=8b QueryPerformanceFrequency=8b GetTickCount=eb timeGetTime=83 timeSetEvent=8b SetTimer=b8
[2014-03-20 19:30:04.555] [Error]StaticDataQueryModule::LoadStaticData() No found col_index : sex file : share\Item\ItemLimited.xml
[2014-03-20 19:30:04.555] [Error]StaticDataQueryModule::LoadStaticData() No found col_index : sex file : share\Item\ItemLimited.xml
[2014-03-20 19:30:04.560] (CEntFactory::Create)class Wizard not found
[2014-03-20 19:30:04.560] (CEntFactory::Create)class Witch not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_01.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_02.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_03.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_04.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_05.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_06.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_07.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_08.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_09.png not found
[2014-03-20 19:30:04.790] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq095_10.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq096_01.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq096_02.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq096_03.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq096_02.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq094_01.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq094_02.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq094_03.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq094_04.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq094_01.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq094_02.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq094_07.png not found
[2014-03-20 19:30:04.791] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq094_08.png not found
[2014-03-20 19:30:04.810] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq068_11.png not found
[2014-03-20 19:30:04.810] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq068_11.png not found
[2014-03-20 19:30:04.810] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq068_11.png not found
[2014-03-20 19:30:04.811] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq068_16.png not found
[2014-03-20 19:30:04.811] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq068_17.png not found
[2014-03-20 19:30:04.819] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_05.png not found
[2014-03-20 19:30:04.819] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_06.png not found
[2014-03-20 19:30:04.819] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_07.png not found
[2014-03-20 19:30:04.819] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_08.png not found
[2014-03-20 19:30:04.819] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_09.png not found
[2014-03-20 19:30:04.819] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_10.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_11.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_12.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_13.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_14.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_15.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_16.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_17.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_18.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_19.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_20.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_21.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_22.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_23.png not found
[2014-03-20 19:30:04.820] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq074_24.png not found
[2014-03-20 19:30:04.833] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq085_05.png not found
[2014-03-20 19:30:04.833] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq085_06.png not found
[2014-03-20 19:30:04.834] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq085_09.png not found
[2014-03-20 19:30:04.834] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq085_10.png not found
[2014-03-20 19:30:04.834] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\animations\face\bq085_11.png not found
[2014-03-20 19:30:05.932] (CLuaHelper::LoadFile)open file E:\Games\Black Gold Online\Install\lua\form_stage_main\form_cost\form_sell_tips.lua failed
[2014-03-20 19:30:05.932] (CCore::BindScript)load script form_stage_main\form_cost\form_sell_tips failed
[2014-03-20 19:30:05.932] (CDesignLoader::LoadXmlControl)bind script failed
[2014-03-20 19:30:05.932] form_stage_main\form_cost\form_sell_tips
[2014-03-20 19:30:05.933] main_form
[2014-03-20 19:30:05.933] skin\form_stage_main\form_cost\form_sell_tips.xml
[2014-03-20 19:30:05.934] (CLuaHelper::LoadFile)open file E:\Games\Black Gold Online\Install\lua\form_stage_main\form_cost\form_sell_tips.lua failed
[2014-03-20 19:30:05.934] (CCore::CreateAsyncProc)load script form_stage_main\form_cost\form_sell_tips func on_main_form_init failed
[2014-03-20 19:30:05.985] entry login...
[2014-03-20 19:30:06.009] (CTexLoader::Load)texture E:\Games\Black Gold Online\Install\Res\gui\ZQ\create\biankuang_xia.png not found
[2014-03-20 19:30:06.280] show main window


From the error.log:

Code: Select all

E:\Games\Black Gold Online\Install\bin\FxEditor.dll
0023:10138EAB raise 0xC0000094(DIVIDE_BY_ZERO)

Windows version 6.1 build 7601 Service Pack 1
Processor number 4 level 6 revision 3C03

MemoryLoad: 22%
TotalPhys: 4294967295 bytes, AvailPhys: 4294967295  bytes
TotalPageFile: 4294967295 bytes, AvailPageFile: 4294967295 bytes
TotalVirtual: 4294836224 bytes, AvailVirtual: 3715371008 bytes

Address  Start    Module
10138EAB 10100000 E:\Games\Black Gold Online\Install\bin\FxEditor.dll(2014-02-09 18:41)
006C519D 006A0000 E:\Games\Black Gold Online\Install\bin\FxCore.dll(2013-12-26 19:53)
0040E764 00400000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
FF016AEC 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
0DE80875 0D8A0000
5DFFFFFB 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
900004C2 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
90909090 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
8B55FF8B 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
10558BEC 10430000
56144D8B 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
F10BF28B 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
FE0000B8 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
0FF085FF 0FEB0000
03A3DE85 03120000 E:\Games\Black Gold Online\Install\bin\FxGameLogic.dll(2014-03-17 21:28)
18A16400 187A0000
8B000000 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
000F7080 00090000
B0B08B00 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
0B000008 0ACA0000
0008B4B0 00050000
D0850F00 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
8B0003A3 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
51570875 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
0C75FF52 0BD70000
FCA5E856 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
7E8DFFFF 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
76FF5708 76FC0000 C:\Windows\syswow64\kernel32.dll(2013-08-01 17:50)
10458904 10430000
0FC085FF 0FB90000
011CCA85 00B30000
FC458D00 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
002AE850 00280000
C0850000 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
75FF1A7C 75B20000 C:\Windows\syswow64\SHELL32.dll(2013-07-25 17:55)
1C75FF20 1C430000
FF1875FF 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
75FF1475 75B20000 C:\Windows\syswow64\SHELL32.dll(2013-07-25 17:55)
0C75FF10 0BD70000
FF0875FF 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
D88AFC55 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
C95BC38A 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
90001CC2 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
90909090 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
8B55FF8B 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
CE8CE8EC 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
C085FFFE 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
35FF177C 00000000 E:\Games\Black Gold Online\Install\bin\fxgame.exe(2014-03-17 21:28)
770A0364 76FC0000 C:\Windows\syswow64\kernel32.dll(2013-08-01 17:50)
027015FF 026D0000 E:\Games\Black Gold Online\Install\bin\FxMovie.dll(2014-02-10 10:41)

registers
EAX=00000000, EBX=09386D10, ECX=00000000, EDX=00000000, EDI=00000000
ESI=00000000, EBP=770A0364, ESP=76FF5760, EIP=027015FF, FLG=00210246

stack -1994807136 bytes


Previously sent an e-mail to support with a .zip file containing these two logs and the dump file. Reply e-mail did not acknowledge, so I've no idea if it was even noticed or looked at.

[tulipopa]

Account Lorraine.dragonmist@hotmail.co..
email lorraine.dragonmist@hotmail.co..

account has been activated successfully but

not enough space on log in screen to enter the full account name so error message says account not recognised.

I have created a snail passport with the user name tulipopa but can t log in with that as it says 'not activated'

[5760000]

Username:Barracudabandit93@rocketmail.com
Email:Barracudabandit93@rocketmail.com
Problem: Username is my email and it seems to be too long to log into the game

[DarkArchangel]

Account: darkofguard@gmail.com
Email: darkofguard@gmail.com
Issue: "The Game hasn't Been Activated" upon logging into the client.

[7007698]

Account: gianluca147@gmail.com
Email: gianluca147@gmail.com
Error: "The game hasn't been activated."

I have a key and activated it.. but cant login. It even says on this site that i activated it..

[77ProGamer]

Account: chechener19951@hotmail.de
E-mail: chechener19951@hotmail.de

"The game hasn't been activated."

I have a key and activated my account but i can´t login....

[6968628]

I am not even able to download the client. I have been trying for three days now. The download just keeps stopping. Please help
email drizzt416@gmail.com

[Medeon]

Account: Medeon
Email: sunscrit@live.it
Issue: "The Game hasn't Been Activated" when trying to login in the game. I was provided an Alpha key by Snailgames trough email.

EDIT: Nothing, I had to use my email as "Account name".

[7006551]

Email:KingBeef222@yahoo.com Account Name:KingBeef222@yahoo.com Desciption Of problem: When i im in the log in screen and i put in my pass word and Account name it Says "Conecting to server" a few seconds later it says "connection to server failed"
Plz and thank you