Text Size

Classificorium

[Official] Login Problems

Discuss and learn all about the classes and their special abilities here!

[Official] Login Problems

Postby snailgameusa » Thu Mar 20, 2014 6:30 pm

Hello Everyone,

We've received reports from some people that they have had trouble logging in, and that they have not yet received helpful support from the customer service team.

We would likely to sincerely apologize, and let everyone know that we are doing our best to fix these problems. These problems stand in the way of the main goal of the test, which is for players to try out the game and give their comments.

In the meantime, please post on this thread with your email, account name, and a brief description of your problem and we will contact you with advice and assistance to fix said problems.

Thank you

The BGO Team
Image

Snail Games USA
Forum Administrator
For support, contact support@snailgamesusa.com
www.blackgoldold.com
User avatar
snailgameusa
Site Admin
 
Posts: 409
Joined: Tue May 28, 2013 10:05 pm

Re: [Official] Login Problems

Postby 2331171 » Thu Mar 20, 2014 6:36 pm

Sorry if double post, I did not see my first show up.

Account: Leiterside
Email: Leiterside@gmail.com
Issue: "The Game hasn't Been Activated" upon logging into the client.

I was provided an Alpha key by Snailgames but cannot play.
2331171
 
Posts: 3
Joined: Thu Mar 20, 2014 5:36 pm

Re: [Official] Login Problems

Postby Kiltro » Thu Mar 20, 2014 6:39 pm

Activaded Account: israel.fernandez.ust@gmail.com

already received and activated my account with Alpha test key, but when I try to log, the server send a message error saying "error to connect"

I'ts my account a "Third Party Account?

thanks.
Kiltro
 
Posts: 2
Joined: Thu Feb 20, 2014 8:01 pm

Re: [Official] Login Problems

Postby sil3nst » Thu Mar 20, 2014 6:52 pm

Oh yes and while you're at it hand out some more keys snailgames :P
Many of us here are without access for no good reason
Though the course may change some times, rivers always reach the sea.
sil3nst
 
Posts: 43
Joined: Tue Mar 18, 2014 4:39 pm

Re: [Official] Login Problems

Postby Monarkh » Thu Mar 20, 2014 6:56 pm

Yeah and we are active on the forums :3
ლ(ಠ益ಠლ)
Monarkh
 
Posts: 47
Joined: Wed Mar 19, 2014 4:10 pm
Location: Internet

Re: [Official] Login Problems

Postby Aelaephos » Thu Mar 20, 2014 7:04 pm

Email: hoytekayla@gmail.com (Heard from me a plenty of times, I apologize)
Account Name: hoytekayla@gmail.com/Aelaephos (forums name)
Description: (Not sure if this is only for Login Problems but oh well, I didn't get a email reply) http://bg.snailgame.com/forums/viewtopic.php?f=7&t=429 explains the problem and shows that other people are having the same issue. Now I'm getting Configuration files are invalid upon launching the application. However my internet wasn't working at that time so I'm not sure if that affected that.
Last edited by Aelaephos on Thu Mar 20, 2014 7:22 pm, edited 1 time in total.
I make Edits/Siggys and shiz c:

Image
Aelaephos
 
Posts: 12
Joined: Thu Mar 13, 2014 4:52 pm
Location: Florida, USA

Re: [Official] Login Problems

Postby bammagera127 » Thu Mar 20, 2014 7:08 pm

Account: rocklifter1@gmail.com
Email: rocklifter1@gmail.com
Issue: "The Game hasn't Been Activated" (when trying to login at game client)

Got the alpha key from Snailgames but im not able to play.
bammagera127
 
Posts: 1
Joined: Thu Mar 20, 2014 4:56 pm

Re: [Official] Login Problems

Postby 2727169 » Thu Mar 20, 2014 7:20 pm

Account: Creary954@gmail.com
Email: Creary954@gmail.com
Issue: "The game has not been activated."
I already used my key and get this error message when I try to log in.
2727169
 
Posts: 1
Joined: Thu Mar 20, 2014 7:14 pm

Re: [Official] Login Problems

Postby Butterit » Thu Mar 20, 2014 7:30 pm

Account name: Frazieropm@gmail.com
Email: Frazierpm@gmail.com
Error Account does not exist. i registered it and everything says its ok but at the login sreen it tells me it does not exist.
Butterit
 
Posts: 1
Joined: Mon Mar 17, 2014 11:19 pm

Re: [Official] Login Problems

Postby mikesbr » Thu Mar 20, 2014 7:58 pm

Account: mikesbr
Email: mikesbrito@gmail.com
Issue: "The Game hasn't Been Activated" (when trying to login at game client)

Got the alpha key from Snailgames but im not able to play.
iv tryed to loggin but my email haves more letters than field are able to type.
Then iv changed my acc name creating a SnailPassport, now my acc name is MIKESBR, and still appears this error message.
mikesbr
 
Posts: 1
Joined: Thu Mar 20, 2014 3:13 pm

Next

Return to Classificorium

Who is online

Users browsing this forum: No registered users and 1 guest

cron

Who is online

In total there is 1 user online :: 0 registered, 0 hidden and 1 guest (based on users active over the past 5 minutes)
Most users ever online was 432 on Fri Jun 20, 2014 2:12 pm

Users browsing this forum: No registered users and 1 guest